Sample ungraded question with feedback. [ How this page works ]

This page was created in response to Clive Shepherd's post. The question (including responses and feedback) and photo of Justin were copied from his demonstration slides, and are his property; they're only used here for demonstration purposes. [ More info here ]



What would you advise Justin to do?

Run a series of face-to-face seminars
Great idea if he had the time. There's absolutely no way that Justin can run seminars for 1500 people in 10 days. First he has to prepare the seminar. Then somebody has to travel - he to them or them to him. This isn't realistic - pick another option.
Post a full product specification on to the company's intranet
Not a bad idea, because this is practical in the time available. The trouble is that, although a document on the intranet may be a useful reference source, it's not really training. There's a chance they'll never access it and that, even if they do, none of it will stick. Either way, Justin will never know, because there's no tracking. Pick another option.
Create a short e-learning module
I know, this is bound to be our favourite option - after all, that's what this course is all about. Nevertheless, it does make sense. Justin has to reach a large, geographically dispersed audience very quickly and he needs to be sure that his message gets across. No other option here can achieve that.
Bring in the managers for training and then let them in turn train their direct reports locally
OK, reasonable idea, but with two snags. First, it's highly unlikely that this process could be completed in two weeks. Secondly, there's a risk that the message will be diluted as it is cascaded through the ranks. I'd pick another option.
Do nothing - let them pick it up of their own accord
Could work, but we know that this product has some features and benefits that are tricky to convey - Justin really can't take the risk. Pick another option.

This example created by Philip Hutchison, March 2008.

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